Seasonal Guest Experience Associate

Nordstrom, Inc.; Olathe (KS); Vor Ort; USD 22.000 - 23.000; Vollzeit

Benefits dieser Stelle

Medical/Vision, Dental

Retirement and PTO

Life Insurance and Disability

Merchandise Discount

EAP Resources

Zusammenfassung

Nordstrom, Inc. in the United States is seeking a customer-focused associate to deliver friendly service, handle returns, assist with order pickup, and process transactions at the register.

You will mentor new hires on the POS system and uphold strong relationships with customers and teammates. The role emphasizes accuracy, empathy, and ownership of customer interactions, with hours that include evenings and weekends to meet business needs.

Qualifikationen

• Excellent relationship-building with customers, peers, and leaders.
• Proficiency in MS Windows, iOS and Android.
• Clear communication and interpersonal skills.
• Ability to train and deliver POS/register training to onboard new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership and accountability.
• Physical requirements: movement for 6-8 hours, lifting up to 25 pounds.

Aufgaben

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish.
• Resolve returns and exchanges and support order/pickup inquiries.
• Troubleshoot customer concerns with empathy and sound judgment.
• Process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance and resolution of issues.
• Promote Nordstrom Loyalty program and new tools, software, and services.
• Hours vary based on business needs, including evenings and weekends.

Kenntnisse

Relationship building

Tech proficiency (Windows/iOS/Android)

Communication skills

POS training ability

Multitasking

Ownership & accountability

Physical stamina

Jobbeschreibung

Nordstrom, Inc. in the United States is seeking a customer-focused associate to deliver friendly service, handle returns, assist with order pickup, and process transactions at the register.

You will mentor new hires on the POS system and uphold strong relationships with customers and teammates. The role emphasizes accuracy, empathy, and ownership of customer interactions, with hours that include evenings and weekends to meet business needs.