Seasonal Client Experience Specialist

Jackson Hewitt - CPI; Chicopee (MA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Earned Wage Access

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Signing bonus

Training & development

Job summary

Jackson Hewitt - CPI is seeking a Seasonal Client Support Associate in Chicopee, MA. The role focuses on delivering friendly, client-centered service and supporting clients through their visit with appointment confirmation, follow-up, and engagement during wait times.

The position offers a welcoming environment with opportunities to learn and grow, a flexible schedule, and benefits including earned wage access, discounts, and advancement potential.

Qualifications

• Strong interpersonal and communication skills are essential.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and troubleshoot ability required.

Responsibilities

• Engage with clients and confirm appointments.
• Follow up with past and potential clients and distribute marketing materials.
• Keep clients engaged during wait times and provide essential support.

Skills

Interpersonal skills

Communication skills

Fast-paced environment experience

Basic computer proficiency

Willingness to learn

Job description

Jackson Hewitt - CPI is seeking a Seasonal Client Support Associate in Chicopee, MA. The role focuses on delivering friendly, client-centered service and supporting clients through their visit with appointment confirmation, follow-up, and engagement during wait times.

The position offers a welcoming environment with opportunities to learn and grow, a flexible schedule, and benefits including earned wage access, discounts, and advancement potential.