Seasonal Client Success & Support Pro

Jackson Hewitt - ACK; City of Auburn (NY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Full-time positions available

Part-time positions available

Flexible schedule

Work Lotto

Healthcare options

Dental & vision

401k with company match

Referral bonuses

Training & development

Job summary

Jackson Hewitt - ACK is seeking a Seasonal Client Support Associate in Auburn, NY. You will be the friendly face for clients, delivering exceptional experiences and supporting appointment flow in a welcoming environment.

You will engage with clients, distribute materials, and help keep clients engaged while they wait. Training and development opportunities are provided to grow within the team.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and provide exceptional service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients and maintain engagement during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Basic computer skills

Willingness to learn

Job description

Jackson Hewitt - ACK is seeking a Seasonal Client Support Associate in Auburn, NY. You will be the friendly face for clients, delivering exceptional experiences and supporting appointment flow in a welcoming environment.

You will engage with clients, distribute materials, and help keep clients engaged while they wait. Training and development opportunities are provided to grow within the team.