Seasonal Client Services Specialist (Reception)

H&R Block, Inc.; East Falmouth (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer calls, and guide them to the right tax expert. You will schedule appointments and ensure each client’s needs are met—personally, by phone, or virtually—while keeping the office organized and welcoming.

The role emphasizes fast-paced service, strong multitasking, and effective communication with clients across multiple locations during the busy season.

Qualifications

• Experience in a fast-paced customer service setting.
• Strong organizational and time-management skills.
• Ability to multi-task and greet clients professionally.
• Proficiency with Microsoft Office suite.

Responsibilities

• Answer phones and greet clients in a friendly, personalized manner.
• Match clients with the best-suited tax professional.
• Schedule clients per their preferences.
• Ensure client needs are met in person, by phone, or virtually.
• Maintain office cleanliness and organize resources with the team.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer calls, and guide them to the right tax expert. You will schedule appointments and ensure each client’s needs are met—personally, by phone, or virtually—while keeping the office organized and welcoming.

The role emphasizes fast-paced service, strong multitasking, and effective communication with clients across multiple locations during the busy season.