Seasonal Client Services Specialist

H&R Block, Inc.; Jasper (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer calls, and connect customers with the right tax professional.

The role focuses on delivering excellent service and scheduling preferences for clients across in-person and virtual channels. The ideal candidate brings prior customer service experience, thrives in a fast-paced setting, and demonstrates strong organization and time-management while using Microsoft Office tools.

Qualifications

• Experience in a fast-paced environment.
• Experience in a customer service environment.
• Ability to multitask.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service experience

Multitasking

Time management

Microsoft Office

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer calls, and connect customers with the right tax professional.

The role focuses on delivering excellent service and scheduling preferences for clients across in-person and virtual channels. The ideal candidate brings prior customer service experience, thrives in a fast-paced setting, and demonstrates strong organization and time-management while using Microsoft Office tools.