Seasonal Client Services & Scheduling Specialist

H&R Block, Inc.; Gloucester (VA); On-site; USD 22,000 - 26,000; Part time

Job summary

H&R Block in Gloucester, VA is seeking a seasonal Client Service Professional/Receptionist to greet clients and handle calls while directing them to the right tax professional. The role emphasizes warm service, scheduling, and helping clients feel confident and supported during visits.

You will support in person, over the phone, or virtually, keep the office organized, and collaborate with a fast-paced team during tax season. Knowledge of Microsoft Office is a plus.

Qualifications

• Experience in a fast-paced environment is required.
• Customer service experience is essential for client interactions.
• Ability to multi-task and stay organized throughout the shift.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested and maintain service flow.
• Ensure client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.

Skills

Customer service experience

Phone handling

Multi-tasking

Time management

Microsoft Office skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Gloucester, VA is seeking a seasonal Client Service Professional/Receptionist to greet clients and handle calls while directing them to the right tax professional. The role emphasizes warm service, scheduling, and helping clients feel confident and supported during visits.

You will support in person, over the phone, or virtually, keep the office organized, and collaborate with a fast-paced team during tax season. Knowledge of Microsoft Office is a plus.