Client Service Receptionist & Scheduler

H&R Block, Inc.; West Point (VA); On-site; USD 15,000 - 26,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Virginia to greet clients, answer phones, and connect them with the right tax professionals. The role focuses on delivering warm, personalized service and arranging appointments.

You will help ensure client needs are met in person, by phone, or virtually, while keeping the office organized and welcoming. Previous customer service experience and multitasking skills are valued.

Qualifications

• Experience in a customer service environment.
• Ability to multi-task in a fast-paced setting.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office applications.
• High school diploma or equivalent required.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service, in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with the team.

Skills

Customer service

Multi-tasking

Time management

Microsoft Office

Phone etiquette

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Virginia to greet clients, answer phones, and connect them with the right tax professionals. The role focuses on delivering warm, personalized service and arranging appointments.

You will help ensure client needs are met in person, by phone, or virtually, while keeping the office organized and welcoming. Previous customer service experience and multitasking skills are valued.