Seasonal Client Services Receptionist | Flexible Schedule

H&R Block, Inc.; Gibson City (IL); On-site; USD 21,000 - 23,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome and assist clients, schedule appointments, and connect them with the right tax professional.

This on-site position requires a friendly, proactive approach to ensure every client’s needs are met in person, by phone, or virtually. The ideal candidate has prior customer service experience, can multi-task in a fast-paced environment, and is proficient in Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome and assist clients, schedule appointments, and connect them with the right tax professional.

This on-site position requires a friendly, proactive approach to ensure every client’s needs are met in person, by phone, or virtually. The ideal candidate has prior customer service experience, can multi-task in a fast-paced environment, and is proficient in Microsoft Office.