Seasonal Client Service Receptionist - Flexible Scheduling

H&R Block; Fort Madison (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, connect them with the right tax professional, and schedule appointments in a fast-paced office. The role supports in-person, phone, and virtual service while maintaining a clean, organized workspace and providing teamwork across locations.

The position emphasizes flexibility, strong communication, and the ability to manage multiple tasks efficiently in a customer-focused environment.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to multi-task and stay organized.
• Proficient with Microsoft Office applications.
• Flexible schedule and willingness to work at multiple locations.

Responsibilities

• Answer phones and greet clients in a friendly, personalized manner.
• Match clients with the appropriate tax professional.
• Schedule clients according to preferences.
• Ensure client needs are met during in-person, phone, or virtual interactions.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Organizational skills

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, connect them with the right tax professional, and schedule appointments in a fast-paced office. The role supports in-person, phone, and virtual service while maintaining a clean, organized workspace and providing teamwork across locations.

The position emphasizes flexibility, strong communication, and the ability to manage multiple tasks efficiently in a customer-focused environment.