Seasonal Client Services Receptionist - Flexible Hours

H&R Block, Inc.; Charlotte (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, connect them with the right tax professional, and schedule appointments. The role focuses on delivering a superior client experience across in-person, phone, and virtual interactions.

This position requires a friendly, organized individual with strong multi-tasking abilities and proficiency in Microsoft Office. Flexibility to work across locations may be needed as franchisees decide hiring.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficiency (Microsoft Office).

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multitasking

Time management

Organizational skills

Computer proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, connect them with the right tax professional, and schedule appointments. The role focuses on delivering a superior client experience across in-person, phone, and virtual interactions.

This position requires a friendly, organized individual with strong multi-tasking abilities and proficiency in Microsoft Office. Flexibility to work across locations may be needed as franchisees decide hiring.