Seasonal Client Services Receptionist — Fast-Paced & People-First

H&R Block, Inc.; Enola (PA); On-site; USD 25,000 - 34,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome visitors, answer phones, and connect clients with the right tax professional. You’ll help schedule appointments, ensure each client’s needs are met, and maintain a welcoming office environment.

In a fast-paced franchise setting, you’ll multitask across in-person, phone, and virtual interactions while delivering friendly, personalized service. Prior customer service experience is preferred.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to multitask and manage time effectively.
• Proficient with Microsoft Office and basic office tech.

Responsibilities

• Answer phones and greet clients in a friendly, personalized manner.
• Match clients with the appropriate tax professional for their needs.
• Schedule clients as they prefer and ensure needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Customer service

Fast-paced environment

Multi-tasking

Time management

MS Office

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome visitors, answer phones, and connect clients with the right tax professional. You’ll help schedule appointments, ensure each client’s needs are met, and maintain a welcoming office environment.

In a fast-paced franchise setting, you’ll multitask across in-person, phone, and virtual interactions while delivering friendly, personalized service. Prior customer service experience is preferred.