Seasonal Client Services Concierge (Front Desk)

H&R Block, Inc.; Berlin Township (NJ); On-site; USD 22,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, manage scheduling, and support daily office operations in person. You will work with tax professionals to connect clients with the right services and help maintain a smooth office flow.

This in-person role requires strong communication, multitasking, and the ability to handle sensitive information. Evening and weekend availability during tax season is expected.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for collaborating with team and serving clients professionally.
• Ability to multitask and manage competing priorities with attention to detail.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Microsoft Office

Evening/weekend availability

Education

High school diploma/GED

Tools

Scheduling systems

Microsoft Office

Microsoft Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, manage scheduling, and support daily office operations in person. You will work with tax professionals to connect clients with the right services and help maintain a smooth office flow.

This in-person role requires strong communication, multitasking, and the ability to handle sensitive information. Evening and weekend availability during tax season is expected.