Seasonal Client Services Concierge — Evening/Weekend Hours

H&R Block, Inc.; Bartlett (TN); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. in Bartlett, TN is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, scheduling, and day-to-day operations alongside tax professionals in a busy, in-person setting.

Greet clients, route inquiries, and maintain a professional, confidential environment during tax season. This role offers in-person work with opportunities to grow into tax prep or leadership roles.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication skills

Multitasking

Attention to detail

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Bartlett, TN is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, scheduling, and day-to-day operations alongside tax professionals in a busy, in-person setting.

Greet clients, route inquiries, and maintain a professional, confidential environment during tax season. This role offers in-person work with opportunities to grow into tax prep or leadership roles.