Seasonal Client Service Specialist

H&R Block, Inc.; Mendota (IL); Sur place; USD 21 000 - 25 000; Plein temps

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and pair clients with the right tax professional. You will coordinate appointment scheduling and ensure client needs are met across in-person, phone, or virtual channels.

You’ll help maintain a clean, organized office and collaborate with the team to deliver a welcoming experience for every client during the busy season.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsabilités

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Connaissances

Fast-paced

Customer service

Multi-tasking

Time management

Microsoft Office

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and pair clients with the right tax professional. You will coordinate appointment scheduling and ensure client needs are met across in-person, phone, or virtual channels.

You’ll help maintain a clean, organized office and collaborate with the team to deliver a welcoming experience for every client during the busy season.