Seasonal Client Service Specialist

H&R Block, Inc.; Los Alamos (NM); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to wow clients and build relationships.

You will answer phones, greet clients, and connect them with the right tax professional, while ensuring a smooth in-person, phone, or virtual service experience. Ideal candidates have prior customer service in fast-paced settings, strong multi-tasking and organizational skills, and proficiency with Microsoft Office.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Phone etiquette

Customer service

Multitasking

Organizational skills

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to wow clients and build relationships.

You will answer phones, greet clients, and connect them with the right tax professional, while ensuring a smooth in-person, phone, or virtual service experience. Ideal candidates have prior customer service in fast-paced settings, strong multi-tasking and organizational skills, and proficiency with Microsoft Office.