Seasonal Client Service Specialist

H&R Block, Inc.; Selma (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in the United States seeks a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professionals. You will schedule clients and ensure all needs are met across in-person, phone, or virtual interactions.

The role emphasizes fast-paced customer service, strong organization, and proficiency with Microsoft Office. Flexible schedule and multi-location capability are preferred.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task and manage time effectively.
• Strong organizational and time-management skills.
• Computer proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Phone etiquette

Multitasking

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in the United States seeks a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professionals. You will schedule clients and ensure all needs are met across in-person, phone, or virtual interactions.

The role emphasizes fast-paced customer service, strong organization, and proficiency with Microsoft Office. Flexible schedule and multi-location capability are preferred.