Seasonal Client Service Specialist

H&R Block, Inc.; Greeneville (TN); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will schedule appointments, help clients with in-person, phone, or virtual service, and maintain a clean, organized office environment alongside a collaborative team.

This franchise office operates independently under H&R Block. Ideal candidates have prior customer service experience, can multi-task, and are proficient

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Experience in fast-paced env

Customer service experience

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will schedule appointments, help clients with in-person, phone, or virtual service, and maintain a clean, organized office environment alongside a collaborative team.

This franchise office operates independently under H&R Block. Ideal candidates have prior customer service experience, can multi-task, and are proficient