Seasonal Client Service & Scheduling Specialist

H&R Block, Inc.; Rome (GA); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional at our Georgia office.

You will schedule appointments, assist clients in person, over the phone, or virtually, and help keep the front desk organized with a friendly, efficient approach.

This role emphasizes a fast-paced environment, multitasking, strong organizational skills, and a commitment to excellent customer service.

Qualifications

• Experience in fast-paced environments.
• Customer service experience preferred.
• Ability to multitask.
• Strong organizational and time-management skills.
• Computer proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Phone etiquette

Customer service

Multitasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional at our Georgia office.

You will schedule appointments, assist clients in person, over the phone, or virtually, and help keep the front desk organized with a friendly, efficient approach.

This role emphasizes a fast-paced environment, multitasking, strong organizational skills, and a commitment to excellent customer service.