Seasonal Client Service & Scheduling Specialist

H&R Block, Inc.; Jeffersonville (PA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax expert, delivering friendly, personalized service.

You will schedule appointments, help meet client needs in person, over the phone, or virtually, and keep the office organized while collaborating with team members. Franchisee-controlled hiring is noted for this role.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Multi-tasking

Organizational skills

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax expert, delivering friendly, personalized service.

You will schedule appointments, help meet client needs in person, over the phone, or virtually, and keep the office organized while collaborating with team members. Franchisee-controlled hiring is noted for this role.