Seasonal Client Service Receptionist — In-Person

H&R Block, Inc.; Cincinnati (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Cincinnati, OH. You will greet clients, manage check-in, schedule appointments, and support tax professionals in a fast-paced, in-person office environment.

This role emphasizes confidentiality, teamwork, and strong communication, with availability for evenings and weekends during tax season. It is a hands-on entry point into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.
• Support the team with general administrative tasks.

Skills

Client-facing

Interpersonal skills

Communication

Multitasking

Organization

Attention to detail

Confidentiality

Team collaboration

Scheduling

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Cincinnati, OH. You will greet clients, manage check-in, schedule appointments, and support tax professionals in a fast-paced, in-person office environment.

This role emphasizes confidentiality, teamwork, and strong communication, with availability for evenings and weekends during tax season. It is a hands-on entry point into tax preparation or office leadership.