Tax Office Front Desk Concierge | Client Service Pro

H&R Block, Inc.; Cincinnati (OH); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office in Cincinnati. You will greet clients, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role requires strong communication, multitasking, and discretion with client information. Evening and weekend availability during tax season is expected to ensure a smooth client experience.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Office, Teams, scheduling).

Responsibilities

• Greet clients and create welcoming first impression.
• Answer calls, schedule appointments, and pair clients with tax professionals.
• Manage check-in and document intake processes.
• Keep office organized and clean for a professional experience.
• Collaborate with tax professionals to ensure smooth operations.
• Handle sensitive client information with confidentiality.

Skills

Greet clients

Interpersonal skills

Multitasking

Organization

Office software

Education

High school diploma

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office in Cincinnati. You will greet clients, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role requires strong communication, multitasking, and discretion with client information. Evening and weekend availability during tax season is expected to ensure a smooth client experience.