Seasonal Client Service & Receptionist

H&R Block, Inc.; Lebanon (Lebanon County); On-site; USD 28,000 - 36,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and manage daily scheduling in person. You will support the office team with check-in, document handling, and a professional client experience.

This is an in-office role requiring strong communication and multitasking in a fast-paced setting. Ideal candidates bring hospitality or customer service experience, solid organizational skills, and proficiency with basic computer tools.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team and client interaction.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Customer service

Multi-tasking

Attention to detail

Computer literacy

Scheduling

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and manage daily scheduling in person. You will support the office team with check-in, document handling, and a professional client experience.

This is an in-office role requiring strong communication and multitasking in a fast-paced setting. Ideal candidates bring hospitality or customer service experience, solid organizational skills, and proficiency with basic computer tools.