Seasonal Client Service Pro — Welcoming & Guiding Clients

H&R Block; Putnam (CT); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route inquiries to the right tax professional, and schedule appointments. You will help ensure client needs are met across in-person, phone, or virtual channels and keep the office organized with the team.

The role emphasizes strong customer service, multitasking, and a friendly, professional presence to wow clients today and in the future.

Qualifications

• Demonstrates ability to work in a fast-paced environment.
• Has prior customer service experience.
• Can multitask while maintaining accuracy.
• Exhibits strong organization and time-management skills.
• Proficient computer skills including Microsoft Office.

Responsibilities

• Answer phones and greet clients in a friendly, personal manner.
• Match clients with the appropriate tax professional.
• Schedule clients per their preferences.
• Ensure client needs are met in person, by phone, or virtually.
• Maintain office cleanliness and organize resources with the team.

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Time management

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route inquiries to the right tax professional, and schedule appointments. You will help ensure client needs are met across in-person, phone, or virtual channels and keep the office organized with the team.

The role emphasizes strong customer service, multitasking, and a friendly, professional presence to wow clients today and in the future.