Seasonal Client Service Pro - Front Desk & Scheduling

H&R Block, Inc.; Santa Ana (CA); In loco; USD 25.000 - 33.000; Part-time

Descrizione del lavoro

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Santa Ana, CA. You will welcome clients, guide them to the appropriate tax professional, and handle calls while scheduling appointments to ensure a smooth experience.

The role requires prior customer service exposure, the ability to multitask in a fast-paced environment, and strong organizational skills. Proficiency with Microsoft Office is expected, with flexible scheduling and multi-location opportunities.

Competenze

• Experience in a fast-paced, client-facing role.
• Customer service experience is required.
• Ability to multitask and stay organized.
• Proficient with Microsoft Office applications.
• Flexible schedule and multi-location availability.

Mansioni

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the right tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure client needs are met in person, by phone, or virtually.
• Maintain office cleanliness and organize supplies with the team.
• Perform other duties as assigned.

Conoscenze

Customer service

Fast-paced environment

Multitasking

Time management

MS Office proficiency

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Santa Ana, CA. You will welcome clients, guide them to the appropriate tax professional, and handle calls while scheduling appointments to ensure a smooth experience.

The role requires prior customer service exposure, the ability to multitask in a fast-paced environment, and strong organizational skills. Proficiency with Microsoft Office is expected, with flexible scheduling and multi-location opportunities.