Seasonal Client Service Pro - Fast-Paced & Flexible Hours

H&R Block, Inc.; Monticello (KY); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block in Monticello, KY is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and direct them to the right tax professional. You will schedule appointments, ensure client needs are met across in-person, phone, or virtual interactions, and keep the office organized with the team.

Ideal candidates will have experience in fast-paced customer service, strong time management, and basic MS Office skills.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to multi-task and stay organized.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure client needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Customer service

Phone etiquette

Multi-tasking

Time management

Organization

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Monticello, KY is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and direct them to the right tax professional. You will schedule appointments, ensure client needs are met across in-person, phone, or virtual interactions, and keep the office organized with the team.

Ideal candidates will have experience in fast-paced customer service, strong time management, and basic MS Office skills.