Seasonal Client Service Concierge

H&R Block, Inc.; Mineola (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. seeks a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and guide them to the right tax professional. The role emphasizes friendly, personalized service and meeting client needs across in-person, phone, and virtual channels.

The position requires strong multi-tasking, organization, and Microsoft Office proficiency, with flexibility to work in multiple locations as needed. This office operates as a franchise with independent hiring decisions.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task and stay organized.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help ensure all client needs are met in person, over the phone or virtually.
• Maintain office cleanliness and resource organization with the team.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. seeks a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and guide them to the right tax professional. The role emphasizes friendly, personalized service and meeting client needs across in-person, phone, and virtual channels.

The position requires strong multi-tasking, organization, and Microsoft Office proficiency, with flexibility to work in multiple locations as needed. This office operates as a franchise with independent hiring decisions.