Seasonal Client Service Concierge (Front Desk)

H&R Block, Inc.; Shelbyville (TN); On-site; USD 19,000 - 30,000; Part time

Job summary

H&R Block in Shelbyville, TN is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and schedule appointments in a fast-paced office.

You'll support daily office operations, coordinate with tax professionals, and handle sensitive information with discretion. This in-person role offers training and potential growth into tax preparation or office leadership during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through in office tasks.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Communication skills

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Shelbyville, TN is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and schedule appointments in a fast-paced office.

You'll support daily office operations, coordinate with tax professionals, and handle sensitive information with discretion. This in-person role offers training and potential growth into tax preparation or office leadership during tax season.