Seasonal Client Service Concierge

H&R Block, Inc.; Texarkana (TX); On-site; USD 24,000 - 32,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients and answer calls while connecting them with the right tax professional to ensure a top-notch service experience. You will schedule appointments, assist clients in person, over the phone, or virtually, and maintain a clean, organized office while handling additional duties as assigned.

This role emphasizes friendly, efficient client service in a fast-paced franchise setting, with opportunities to build

Qualifications

• Experience in a fast-paced environment.
• Customer service experience preferred.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested.
• Assist clients in person, over the phone, or virtually.
• Maintain office cleanliness and organization.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients and answer calls while connecting them with the right tax professional to ensure a top-notch service experience. You will schedule appointments, assist clients in person, over the phone, or virtually, and maintain a clean, organized office while handling additional duties as assigned.

This role emphasizes friendly, efficient client service in a fast-paced franchise setting, with opportunities to build