Seasonal Client Service Concierge

H&R Block, Inc.; Sonora (CA); On-site; USD 19,000 - 32,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients and connect them with the right tax expert. You will help schedule appointments and ensure clients’ needs are met across in-person, phone, and virtual interactions.

Ideal candidates have prior customer service experience, can multitask in a fast-paced setting, and are proficient with Microsoft Office. Flexibility across locations may be required.

Qualifications

• Experience in a fast-paced environment is preferred.
• Customer service experience required.
• Ability to multi-task and stay organized.
• Proficient with Microsoft Office.
• Strong communication and interpersonal skills.

Responsibilities

• Answer phones and greet clients in a friendly manner.
• Match clients with the right tax professional for their needs.
• Schedule clients as requested and manage appointments.
• Ensure client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Microsoft Office

Telephone etiquette

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients and connect them with the right tax expert. You will help schedule appointments and ensure clients’ needs are met across in-person, phone, and virtual interactions.

Ideal candidates have prior customer service experience, can multitask in a fast-paced setting, and are proficient with Microsoft Office. Flexibility across locations may be required.