Seasonal Client Experience & Support Associate

Jackson Hewitt - CPI; Leicester (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Earned Wage Access

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Signing bonus

Training & development

Full-time and part-time positions are?

Job summary

Jackson Hewitt - CPI in Leicester, MA is seeking a Seasonal Client Support Associate who thrives in a welcoming, customer-service oriented environment. You will be the friendly face for clients visiting our offices and provide essential support.

The role involves confirming appointments, following up with clients, distributing marketing materials, and keeping clients engaged during wait times. The position offers flexible scheduling and opportunities for advancement.

Qualifications

• Excellent communication skills required.
• Experience in fast-paced retail environment preferred.
• Basic computer proficiency and troubleshooting ability.
• Prior customer service or sales experience is a plus but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials to clients.
• Keep clients engaged during wait times.

Skills

Communication skills

Retail experience

Basic computer skills

Customer service experience

Willingness to learn

Job description

Jackson Hewitt - CPI in Leicester, MA is seeking a Seasonal Client Support Associate who thrives in a welcoming, customer-service oriented environment. You will be the friendly face for clients visiting our offices and provide essential support.

The role involves confirming appointments, following up with clients, distributing marketing materials, and keeping clients engaged during wait times. The position offers flexible scheduling and opportunities for advancement.