Seasonal Client Experience Specialist (Receptionist)

H&R Block, Inc.; Hoboken (NJ); On-site; USD 22,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Hoboken, NJ is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations. This in-person role offers training and a path toward tax preparation or office leadership, with evenings and weekends required during tax season.

You will answer calls, schedule appointments, match clients with tax professionals, and maintain a professional, confidential client experience alongside a team of tax experts.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems (e.g., MS Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Hoboken, NJ is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations. This in-person role offers training and a path toward tax preparation or office leadership, with evenings and weekends required during tax season.

You will answer calls, schedule appointments, match clients with tax professionals, and maintain a professional, confidential client experience alongside a team of tax experts.