Seasonal Client Experience Specialist (Receptionist)

H&R Block, Inc.; Highlands Ranch (CO); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block in Aurora, CO is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and support day-to-day office operations.

You will collaborate with tax professionals, maintain an organized office, handle confidential information with discretion, and provide a warm, professional first impression.

Evenings and weekends during tax season are required; training and teamwork help you grow toward tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Organization

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Aurora, CO is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and support day-to-day office operations.

You will collaborate with tax professionals, maintain an organized office, handle confidential information with discretion, and provide a warm, professional first impression.

Evenings and weekends during tax season are required; training and teamwork help you grow toward tax preparation or office leadership.