Seasonal Client Experience Specialist

H&R Block, Inc.; Lansdale (Montgomery County); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients and manage scheduling in a busy tax office. This in-person role supports daily operations, including check-in, document handling, and collaboration with tax professionals.

It offers exposure to tax preparation and possible advancement within the office team. The position is seasonal and on-site, with evenings and weekend shifts during tax season, contributing to a high-performing, client-centric

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Communication

Multitasking

Organizational skills

Tech/digital tools

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients and manage scheduling in a busy tax office. This in-person role supports daily operations, including check-in, document handling, and collaboration with tax professionals.

It offers exposure to tax preparation and possible advancement within the office team. The position is seasonal and on-site, with evenings and weekend shifts during tax season, contributing to a high-performing, client-centric