Seasonal Client Experience Specialist

H&R Block, Inc.; Englewood (OH); Vor Ort; USD 21.000 - 25.000; Teilzeit

Zusammenfassung

H&R Block in Englewood, OH is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support office operations in person.

You will answer calls, schedule appointments, match clients with the right tax professional, handle documents with confidentiality, and collaborate with team members to ensure a smooth, welcoming experience during tax season.

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (MS Office, Teams).
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document handling.
• Maintain clean, organized office to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Kenntnisse

Interpersonal skills

Communication

Scheduling

Multitasking

Organization

MS Office

Data confidentiality

Ausbildung

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block in Englewood, OH is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support office operations in person.

You will answer calls, schedule appointments, match clients with the right tax professional, handle documents with confidentiality, and collaborate with team members to ensure a smooth, welcoming experience during tax season.