Seasonal Client Service Pro: Welcoming & Scheduling

H&R Block, Inc.; Franklin (NH); On-site; USD 19,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect them with the right tax professional. The role emphasizes friendly service and accurate scheduling in a fast-paced setting.

Based in Franklin, NH, you will support clients in person, over the phone, or virtually, with flexibility in hours and locations as needed. Join a team focused on helping clients feel confident and cared for during tax season.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.

Skills

Customer service

Multitask

Organizational skills

Time management

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect them with the right tax professional. The role emphasizes friendly service and accurate scheduling in a fast-paced setting.

Based in Franklin, NH, you will support clients in person, over the phone, or virtually, with flexibility in hours and locations as needed. Join a team focused on helping clients feel confident and cared for during tax season.