Seasonal Client Concierge & Receptionist (Tax Office)

H&R Block, Inc.; East York (PA); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will be the friendly face of the office and help connect clients with the right tax professional.

This role emphasizes confidentiality, teamwork, and organization. Evening and weekend availability during tax season is required, with opportunities to learn tax workflows and grow into office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Attention to detail

Microsoft Office

Scheduling systems

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will be the friendly face of the office and help connect clients with the right tax professional.

This role emphasizes confidentiality, teamwork, and organization. Evening and weekend availability during tax season is required, with opportunities to learn tax workflows and grow into office leadership.