Seasonal Tax Office Receptionist & Client Concierge

H&R Block, Inc.; Union City (NJ); On-site; USD 22,000 - 37,000; Full time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist to welcome clients in person. You will manage scheduling, assist with daily office operations, and coordinate with tax professionals to match clients with the right services.

This role is in-person and requires availability for evenings and weekends during tax season. The position emphasizes a professional, client-centric environment with a focus on confidentiality and strong teamwork to ensure a smooth office

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Team collaboration

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist to welcome clients in person. You will manage scheduling, assist with daily office operations, and coordinate with tax professionals to match clients with the right services.

This role is in-person and requires availability for evenings and weekends during tax season. The position emphasizes a professional, client-centric environment with a focus on confidentiality and strong teamwork to ensure a smooth office