Seasonal Client Concierge & Receptionist — In‑Person

H&R Block, Inc.; Richmond (KY); On-site; USD 21,000 - 26,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

This role puts you at the front line of a busy tax office, providing a professional, welcoming first impression. You will work with tax professionals, handle client check-in and intake, and operate scheduling tools while keeping the office organized and confidential.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Organization

Teamwork

Confidentiality

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Microsoft Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

This role puts you at the front line of a busy tax office, providing a professional, welcoming first impression. You will work with tax professionals, handle client check-in and intake, and operate scheduling tools while keeping the office organized and confidential.