Seasonal Client Concierge & Receptionist

H&R Block, Inc.; Medford (MA); Sur place; USD 21 000 - 37 000; Temps partiel

Résumé du poste

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage check-ins, and schedule appointments in person. You will assist tax professionals and support daily office operations with a friendly, confidential approach.

This in-person role emphasizes customer service excellence during tax season, including handling documents and coordinating with the team to ensure a smooth client experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with clients and team members.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (MS Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Connaissances

Fast-paced environment

Interpersonal skills

Multitasking

Attention to detail

-basic computer skills

Formation

High school diploma/GED

Experience in hospitality/call center/customer service

Receptionist/front desk experience

Experience in tax/financial services environment

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage check-ins, and schedule appointments in person. You will assist tax professionals and support daily office operations with a friendly, confidential approach.

This in-person role emphasizes customer service excellence during tax season, including handling documents and coordinating with the team to ensure a smooth client experience.