Seasonal Client Concierge & Office Coordinator

H&R Block; Lexington (NC); On-site; USD 1,791,000 - 2,480,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in and scheduling, and support daily office operations in a fast-paced tax office. This in-person role offers training and potential growth into tax preparation or leadership.

You will work with a team of tax professionals, handling sensitive information with discretion while delivering a professional client experience at the front desk during peak tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through in office tasks.
• Comfort with basic computer programs and scheduling tools.

Responsibilities

• Greet clients and provide a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document handling.
• Maintain clean, organized office to support client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle confidential client information with discretion.

Skills

Client service

Interpersonal communication

Multitasking

Organizational skills

Computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in and scheduling, and support daily office operations in a fast-paced tax office. This in-person role offers training and potential growth into tax preparation or leadership.

You will work with a team of tax professionals, handling sensitive information with discretion while delivering a professional client experience at the front desk during peak tax season.