Seasonal Client Concierge & Front Desk Pro

H&R Block; Houston (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block in Houston, TX is seeking a Seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, schedule appointments, and support daily office operations in person. You will work alongside tax professionals and maintain a professional, confidential environment.

This role offers training and a clear path into tax preparation or office leadership during tax season, with requirements including availability for evenings and weekends and proficiency with Microsoft

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Multitasking

Communication

Office etiquette

Team collaboration

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Houston, TX is seeking a Seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, schedule appointments, and support daily office operations in person. You will work alongside tax professionals and maintain a professional, confidential environment.

This role offers training and a clear path into tax preparation or office leadership during tax season, with requirements including availability for evenings and weekends and proficiency with Microsoft