Seasonal Client Concierge - Front Desk (Evenings/Weekends)

H&R Block, Inc.; Concord (CA); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Concord, CA. The role involves greeting clients, managing scheduling, and supporting daily office operations in person at the tax office.

You will collaborate with tax professionals, handle client intake and document processing, and maintain a professional, confidential environment during the busy tax season. This role offers hands-on experience and growth within the office team.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Microsoft Office, Teams).

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Concord, CA. The role involves greeting clients, managing scheduling, and supporting daily office operations in person at the tax office.

You will collaborate with tax professionals, handle client intake and document processing, and maintain a professional, confidential environment during the busy tax season. This role offers hands-on experience and growth within the office team.