Seasonal Client Concierge | Front Desk at Tax Office

H&R Block, Inc.; Sacramento (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Sacramento is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients and manage scheduling and daily office operations.

This in-person role supports tax professionals and offers potential stepping stones into tax preparation or office leadership. The position requires strong customer service, organization, and multitasking skills, plus comfort with Microsoft Office, Teams, and scheduling systems.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Communication

Digital tools

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Sacramento is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients and manage scheduling and daily office operations.

This in-person role supports tax professionals and offers potential stepping stones into tax preparation or office leadership. The position requires strong customer service, organization, and multitasking skills, plus comfort with Microsoft Office, Teams, and scheduling systems.