Seasonal Client Concierge - Front Desk at Tax Office

H&R Block, Inc.; Alabama; On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression in an in-person office. You will greet clients, manage check-ins, answer calls, schedule appointments, and connect clients with the right tax professional.

This role offers on-site duties during tax season with evenings and weekends availability, learning opportunities in tax services, and a path toward office leadership or tax preparation with training and team support.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and interpersonal skills for client interactions.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Organizational skills

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression in an in-person office. You will greet clients, manage check-ins, answer calls, schedule appointments, and connect clients with the right tax professional.

This role offers on-site duties during tax season with evenings and weekends availability, learning opportunities in tax services, and a path toward office leadership or tax preparation with training and team support.