Seasonal Client Concierge & Front Desk

H&R Block, Inc.; Hamilton (AL); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block in the United States is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage scheduling, support daily operations, and collaborate with tax professionals in a hands-on, in-person environment.

Training and support are provided; this role can lead to opportunities in tax preparation or office leadership. Availability during tax season evenings and weekends is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with team collaboration.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (e.g., MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and present a professional first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Computer skills (MS Office, Teams)

Evening and weekend availability

Education

High school diploma/GED or equivalent

Job description

H&R Block in the United States is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage scheduling, support daily operations, and collaborate with tax professionals in a hands-on, in-person environment.

Training and support are provided; this role can lead to opportunities in tax preparation or office leadership. Availability during tax season evenings and weekends is required.