Seasonal Hospitality & Sales Leader

Macy's; Boston (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Access earned wages anytime

Merchandise discounts

Performance-based incentives

Employee Assistance Program (EAP)

Job summary

Macy’s is hiring Seasonal Champions to create a welcoming, energized customer-focused environment during peak times. You will lead by example, support peers, and help maintain an organized store across channels while sharing product knowledge and engaging customers with warmth.

Role emphasizes hospitality, adaptability, and a genuine passion for service. Full-time schedules average 30+ hours per week with weekend shifts; compensation aligned with retail norms and benefits available.

Qualifications

• Leadership and supervisory skills for a fast-paced retail environment.
• Strong interpersonal skills to engage customers and colleagues.
• Attention to detail in daily tasks, reports, and goals.
• Ability to coordinate with store leadership to address operational issues.
• Adaptability to open/close operations and back-of-house tasks.
• Flexibility to work varied shifts including weekends and holidays.
• Clear communication with customers, coworkers, and supervisors.

Responsibilities

• Greet customers, set a welcoming tone, and lead by example on the sales floor.
• Support onboarding of new colleagues and model consistent service standards.
• Maintain a clean, organized, and appealing sales space and assist with merchandise moves.
• Remind customers about Loyalty benefits and ensure they leave with everything they need.
• Collaborate with team to optimize store operations and achieve sales goals.
• Demonstrate collaboration, honesty, and care to support peers and customers.

Skills

Leadership

Interpersonal Skills

Detail Orientation

Collaboration

Adaptability

Flexibility

Communication

Job description

Macy’s is hiring Seasonal Champions to create a welcoming, energized customer-focused environment during peak times. You will lead by example, support peers, and help maintain an organized store across channels while sharing product knowledge and engaging customers with warmth.

Role emphasizes hospitality, adaptability, and a genuine passion for service. Full-time schedules average 30+ hours per week with weekend shifts; compensation aligned with retail norms and benefits available.