Seasonal Hospitality & Sales Leader

Macy's; Natick (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Holidays

Merchandise discounts

Leadership development

Volunteer opportunities

Employee Assistance Program

Job summary

Macy's is seeking Seasonal Champions to create a welcoming, energized environment during our peak season. You will lead by example, support peers, and promote a culture of service across all channels while keeping the store clean and inspiring.

This role includes sharing product knowledge, helping customers find gifts, training new colleagues, and assisting store operations. Strong hospitality, adaptability, and teamwork are essential to help customers and colleagues feel valued.

Qualifications

• Leadership: oversee floor operations and guide teammates.
• Interpersonal skills: work effectively with colleagues and customers.
• Detail orientation: ensure accuracy in daily tasks and reports.
• Collaboration: coordinate with store leadership on issues.
• Adaptability: handle opening/closing and back-of-house duties.
• Flexibility: availability for days, evenings, weekends, holidays.
• Communication: clear, polite, and effective with customers and coworkers.

Responsibilities

• Greet customers and engage with warmth to build relationships.
• Guide onboarding of new colleagues and uphold consistent service standards.
• Maintain a clean, organized selling floor and merchandise presentation.
• Support loyalty messaging and ensure customers leave with what they need.
• Collaborate with leaders to resolve showroom and staffing challenges.
• Contribute to a positive, inclusive store culture.

Skills

Leadership

Interpersonal skills

Detail orientation

Collaboration

Adaptability

Flexibility

Communication

Job description

Macy's is seeking Seasonal Champions to create a welcoming, energized environment during our peak season. You will lead by example, support peers, and promote a culture of service across all channels while keeping the store clean and inspiring.

This role includes sharing product knowledge, helping customers find gifts, training new colleagues, and assisting store operations. Strong hospitality, adaptability, and teamwork are essential to help customers and colleagues feel valued.