Seasonal Rental Concierge & Customer Service Expert

Enterprise; East Hartford (CT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discounts on rentals and carp

401(k) retirement plan with company 50

Paid Time Off

Job summary

Enterprise Mobility in East Hartford, CT is seeking a Seasonal Customer Service Representative to deliver friendly, efficient service and guide customers through the rental process. The role supports verification of driver information and timely rentals and returns in a fast-paced office setting.

Position runs mid-May to Oct 31, 2027 for up to 180 days, with a full-time 40-hour schedule including weekends and holidays. Benefits include employee discounts, a 401(k) match, and PTO accrual.

Qualifications

• Must have at least 6 months of prior customer service experience.
• Must have a basic level experience and understanding of a PC and Microsoft Office products.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Skills

Customer service

Communication

Phone etiquette

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Enterprise Mobility in East Hartford, CT is seeking a Seasonal Customer Service Representative to deliver friendly, efficient service and guide customers through the rental process. The role supports verification of driver information and timely rentals and returns in a fast-paced office setting.

Position runs mid-May to Oct 31, 2027 for up to 180 days, with a full-time 40-hour schedule including weekends and holidays. Benefits include employee discounts, a 401(k) match, and PTO accrual.