Seasonal Car Rental Concierge

Enterprise; Vernon (CT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discounts on rentals

Car purchases discount

401(k) retirement plan

Job summary

Enterprise is hiring a Seasonal Customer Service Representative for our Vernon, CT area offices. The role focuses on delivering superior, friendly service, handling rental terms and vehicle features, and assisting customers with directions and add-ons.

Pay is $19.00 per hour with a 40-hour work week; employment runs mid-May 2027 through October 31, 2027 (up to 180 days). Benefits include PTO accrual, employee discounts, and a 401(k) plan with company match. Comprehensive training provided.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old and have a valid US drivers license with a clean driving record.
• Minimum 6 months of prior customer service experience.
• Authorized to work in the United States and not require sponsorship now or in the future.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms, vehicle features, and available add-ons.
• Assist customers with directions, maps, and local area information.
• Answer incoming calls for reservations, rate quotes, questions, and provide information and resolution.
• Place outgoing calls for callbacks and other assigned tasks.
• Assist in assessing vehicle condition upon return.
• Notify Management of any customer issues or vehicle problems or maintenance needs.
• Continuously build knowledge and pursue on-the-job training and company-sponsored classes.

Skills

Customer service

Communication skills

Phone etiquette

Basic computer skills

Education

High school diploma

Job description

Enterprise is hiring a Seasonal Customer Service Representative for our Vernon, CT area offices. The role focuses on delivering superior, friendly service, handling rental terms and vehicle features, and assisting customers with directions and add-ons.

Pay is $19.00 per hour with a 40-hour work week; employment runs mid-May 2027 through October 31, 2027 (up to 180 days). Benefits include PTO accrual, employee discounts, and a 401(k) plan with company match. Comprehensive training provided.