Seasonal Brand Leader & Customer Experience Concierge

URBN Urban Outfitters, Inc.; Seattle (WA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employee discounts

PTO

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Seattle is seeking a Key Holder to support store management in daily operations and to drive sales through genuine customer connections. You will lead by example, deliver exceptional service, and ensure omni-channel experiences using MPOS, POS, and curbside pickup.

This role requires flexible hours including nights, weekends, and holidays, with a focus on brand values. Join a team that values collaboration, training new hires, and contributing to store initiatives

Qualifications

• Passion for UObrand is essential.
• Leadership experience in a retail setting.
• Demonstrated ability to work well within a team.
• Ability to work flexible hours including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Act as a brand representative reflecting company values and deliver extraordinary customer service.
• Lead by example with a positive service environment and communicate daily sales goals and metrics.
• Deliver an omni-channel shopping experience using MPOS, POS, and in-store & curbside pickup.
• Support store management in opening/closing, operations, and projects.
• Assist onboarding of new hires and provide feedback on associate performance.
• Ensure compliance with safety, inventory accuracy, and visual/display standards.
• Contribute to daily meetings and store initiatives to promote brand focus.

Skills

Passion for UObrand

Leadership experience

Team player

Flexible hours

Willingness to learn

Job description

URBN Urban Outfitters, Inc. in Seattle is seeking a Key Holder to support store management in daily operations and to drive sales through genuine customer connections. You will lead by example, deliver exceptional service, and ensure omni-channel experiences using MPOS, POS, and curbside pickup.

This role requires flexible hours including nights, weekends, and holidays, with a focus on brand values. Join a team that values collaboration, training new hires, and contributing to store initiatives